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Professional sales and after-sales team to provide you with all services online or offline.
Any about technical support will be firstly provided through email, video or internet.
Operation manual, videos for installation and debugging are available. All on-line services will be free.
If engineer from KST for installation, training or repairing is indeed requested from the buyer, the buyer will pay for engineer's round way air-tickets, local hotel, food and transportation, and pay engineer USD 150 per day.
The guarantee period of this machine will be within one year after the date of bill of loading.
In case of any defects or malfunctions which have been proven to be caused by the seller side, once upon receipt of the buyer's formal information, the seller is obliged to supply technical assistance to the buyer to ensure their normal production and send spare parts for replace as free ASAP, but the buyer should pay the transport charges to the seller.
As a packaging machine factory, we invest millions in R&D expenses every year and have established our own mechanical engineering team, appearance design team, and software development team.
In order to further improve the quality and details of our products and meet the company's own purchasing needs, we have invested in a parts processing center; we have several CNC numerical control centers, milling machines, lathes and other processing equipment.
